Every purchase, covered.
When you buy on Bootly, a small Buyer Protection fee is added at checkout. It keeps your payment secure and gives you a full refund if something goes wrong.
What Buyer Protection covers
It never arrives
If your parcel is lost in transit or simply never turns up, you get a full refund.
Not as described
If the item is significantly different from the listing — wrong size, undisclosed damage, or a fake — you’re covered.
Secure payment
Your money is held safely and only released to the seller once you confirm everything is fine.
Help when you need it
Hit a snag? Open a dispute and our team steps in to resolve it fairly.
How the fee works
The Buyer Protection fee is paid by the buyer and added on top of the item price at checkout. It’s a fixed 70p plus 5% of the item price. Sellers never pay it, and keep 100% of the price they set.
| Item price | Buyer Protection fee | You pay (excl. shipping) | Seller receives |
|---|---|---|---|
| £10.00 | £1.20 | £11.20 | £10.00 |
| £25.00 | £1.95 | £26.95 | £25.00 |
| £50.00 | £3.20 | £53.20 | £50.00 |
Shipping is charged separately and chosen by the buyer at checkout. The figures above exclude shipping.
If something goes wrong
Don’t confirm receipt
If your item hasn’t arrived or isn’t right, simply don’t confirm receipt. Your payment stays protected.
Open a dispute
Tell us what happened from the order page. Add photos so we can see the issue clearly.
We resolve it
Our team reviews the evidence and, where Buyer Protection applies, issues your refund.
See the full picture in How it works.